Hi zusammen,
Es kam jetzt mehrfach die Frage nach optimalen Ticketsystemen für uns auf.
In diesem Thread möchte ich gerne unsere Anforderungen an ein Ticketsystem
sammeln.
Mit diesen Anforderungen können wir passende Systeme heraus suchen.
Bzw. auf Leute zugehen die bereits viel Erfahrungen mit der suche nach
einem passenden Ticketsystem haben. Bestimmt hat fkr von Bytemine da
entsprechende Erfahrungen oder auch der Hackerspace in Oldenburg.
Das wäre allerdings step 2.
Meine bisherige Einschätzung an benötigten Anforderungen sind Folgende:
Must have:
1. Dev
--issue tracking (bugs, featueres, etc) Kopplung mit git
2. Orga(projekt)
--projekt gebundende ticket basirte organisation
--Bsp. Schatzmeisterrei, Server administration, usw.
3. Email Integration.
-- support adresse und diese arten.
4. Email Benachrichtigung über neue Tickets
5. Abteilungsorientierte Benachrichtigung.
sprich jemand von dev muss nicht über Support
issuse benachrichtigt werden.
6. User rechte Verwaltung. Nicht jeder darf z.b. in Vorstands foo gucken.
Datenschutz und so.
Nice to have:
1. Bearbeitung von Tickets unabhängig über mail.
Ich würde mich freuen wenn diese liste von euch ergänzt wir falls ihr der
Meinung seid da fehlt uns noch was.
schönen gruß :)
Tarek
Hi,
ich habe auf srv01.ffnw.de den Cronjob für das auto renew der Letsencrypt
Zertifikate angepasst. Der default Cronjob funktioniert nicht mit Nginx. Der
Renew wird um 04:04 Uhr ausgeführt. Dafür wird der Nginx temporär gestoppt.
+++
04 04 * * * root certbot -q renew --standalone --pre-hook "systemctl stop
nginx" --post-hook "systemctl start nginx"
+++
Falls damit Probleme auftreten ein paar Relevante Dateien:
* /etc/cron.d/certbot
* /var/log/letsencrypt/letsencrypt.log
Viele Grüße
Clemens
Sehr geehrter Kunde,
wir haben Ihre Anfrage angenommen und bearbeiten diese
unter der Fallnummer [Case#2017030729001039].
Bitte führen Sie bei weiteren Fragen bzw. Antworten zum
selben Ticket immer die betroffene Ticketnummer im Betreff
des Emails an!
Mit freundlichen Grüßen,
Ihr ReisenbauerEDV Support Team
----
Dear customer,
we have accepted your request and will process it with
the following case number [Case# 2017030729001039].
For any further questions or answers concerning this ticket,
please always provide the ticket number in the subject.
Sincerely,
Your ReisenbauerEDV Support Team
--
ReisenbauerEDV e.U.
web | www.reisenbauer-it.com
mail | helpdesk(a)reisenbauer-it.com
ReisenbauerEDV e.U.
Stefan H. Reisenbauer
Jakob-Haringer-Straße 1
A - 5020 Salzburg
--
Hello,
Your certificate (or certificates) for the names listed below will expire in
0 days (on 07 Mar 17 18:49 +0000). Please make sure to renew
your certificate before then, or visitors to your website will encounter errors.
hoodgen.ffnw.de
For any questions or support, please visit https://community.letsencrypt.org/.
Unfortunately, we can't provide support by email.
For details about when we send these emails, please visit
https://letsencrypt.org/docs/expiration-emails/. In particular, note
that this reminder email is still sent if you've obtained a slightly
different certificate by adding or removing names. If you've replaced
this certificate with a newer one that covers more or fewer names than
the list above, you may be able to ignore this message.
If you want to stop receiving all email from this address, click
http://mandrillapp.com/track/unsub.php?u=30850198&id=b198e0c8ade9493b9b21bc…
(Warning: this is a one-click action that cannot be undone)
Regards,
The Let's Encrypt Team
Hello,
Your certificate (or certificates) for the names listed below will expire in
0 days (on 05 Mar 17 16:52 +0000). Please make sure to renew
your certificate before then, or visitors to your website will encounter errors.
netmon.ffnw.de
For any questions or support, please visit https://community.letsencrypt.org/.
Unfortunately, we can't provide support by email.
For details about when we send these emails, please visit
https://letsencrypt.org/docs/expiration-emails/. In particular, note
that this reminder email is still sent if you've obtained a slightly
different certificate by adding or removing names. If you've replaced
this certificate with a newer one that covers more or fewer names than
the list above, you may be able to ignore this message.
If you want to stop receiving all email from this address, click
http://mandrillapp.com/track/unsub.php?u=30850198&id=ea64c7581ce748258384eb…
(Warning: this is a one-click action that cannot be undone)
Regards,
The Let's Encrypt Team
Hello,
Your certificate (or certificates) for the names listed below will expire in
0 days (on 05 Mar 17 11:17 +0000). Please make sure to renew
your certificate before then, or visitors to your website will encounter errors.
api.netmon.ffnw.de
For any questions or support, please visit https://community.letsencrypt.org/.
Unfortunately, we can't provide support by email.
For details about when we send these emails, please visit
https://letsencrypt.org/docs/expiration-emails/. In particular, note
that this reminder email is still sent if you've obtained a slightly
different certificate by adding or removing names. If you've replaced
this certificate with a newer one that covers more or fewer names than
the list above, you may be able to ignore this message.
If you want to stop receiving all email from this address, click
http://mandrillapp.com/track/unsub.php?u=30850198&id=3e9533dedcc04c6c923851…
(Warning: this is a one-click action that cannot be undone)
Regards,
The Let's Encrypt Team
Hello,
Your certificate (or certificates) for the names listed below will expire in
0 days (on 05 Mar 17 08:31 +0000). Please make sure to renew
your certificate before then, or visitors to your website will encounter errors.
phpmyadmin.ffnw.de
For any questions or support, please visit https://community.letsencrypt.org/.
Unfortunately, we can't provide support by email.
For details about when we send these emails, please visit
https://letsencrypt.org/docs/expiration-emails/. In particular, note
that this reminder email is still sent if you've obtained a slightly
different certificate by adding or removing names. If you've replaced
this certificate with a newer one that covers more or fewer names than
the list above, you may be able to ignore this message.
If you want to stop receiving all email from this address, click
http://mandrillapp.com/track/unsub.php?u=30850198&id=df46283600be4fe9bf32f4…
(Warning: this is a one-click action that cannot be undone)
Regards,
The Let's Encrypt Team
